Switch to Smart
Switch to fiGO
We aim to provide a seamless and inspiring experience across our website and mobile app. These Terms of Service outline the rules for using our digital platforms and the standard of quality you can expect from us. By accessing our services, you agree to these guidelines, helping us maintain a secure and reliable environment for our entire community.
Last Updated: August 25, 2026
These Terms of Service (the “Terms”) form a legally binding agreement between you and Figo Technologies B.V. (the “Company”, “we”, “us”, “our”) and govern your access to and use of the fiGO website, mobile application (the “App”), eSIM products, rewards programs, and all related services (together, the “Services”).
The Services are operated by Figo Technologies B.V., located at Da Vincilaan 1, 1930 Zaventem, Belgium, VAT BE1030753177, Company Number 1030.753.177.
By accessing or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and Cookie Policy, which are incorporated by reference. If you do not agree, you must not use the Services.
Website: https://hellofigo.com
You may only use the Services if you are at least eighteen years of age and legally capable of entering into a binding agreement under applicable law. Where account registration is required, you agree to provide accurate and complete information and to keep it updated at all times. To purchase Services, you must create an account and provide accurate, complete, and up-to-date information, including at minimum: Your Full Name Your Email Address Mobile Number
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. We are not responsible for any loss or damage resulting from unauthorized access caused by your failure to protect your credentials.
fiGO provides prepaid digital eSIM data services intended for international mobile data connectivity. Voice calls and SMS services are not included unless explicitly stated.
All services are delivered digitally and require a compatible, unlocked, and eSIM-enabled device. Connectivity is provided through third-party mobile network operators, and therefore service quality, coverage, speed, and availability may vary depending on location, device capability, and network conditions. We do not operate our own mobile network infrastructure and do not guarantee uninterrupted or error-free service.
You are solely responsible for ensuring that your device supports eSIM technology, is not carrier locked, and is compatible with the selected Data Plan before making a purchase. We do not provide refunds for issues arising from device incompatibility or incorrect device configuration.
All prices are shown before purchase and include applicable taxes where required by law. Payments are processed securely through third-party providers such as Stripe, and we do not store full payment card details.
Payment must be completed in full before any eSIM or service is delivered or activated.
eSIMs are delivered electronically after successful payment. The validity period begins either upon installation or upon first connection to a supported network, depending on the specific product terms.
A Data Plan will expire automatically once the allocated data is fully used or the validity period ends, whichever occurs first. Each eSIM is issued for use on a single device only and cannot be active on multiple devices at the same time.
Certain Data Plans, including unlimited or high-usage plans, are subject to a Fair Usage Policy designed to maintain network stability and fair access for all users. Where applicable, excessive usage may result in temporary speed reduction or traffic prioritisation.
We also reserve the right to apply reasonable network management measures, including throttling, session control, or temporary restrictions, where necessary to protect system performance or prevent abuse. Fair Usage Policy
By purchasing our Services, you expressly agree that delivery of digital content begins immediately upon payment. You acknowledge that, in accordance with EU Directive 2011/83/EU, your statutory right of withdrawal may be lost once delivery has started.
Refunds are not available where an eSIM has been delivered, installed, activated, or used, or where issues arise due to device incompatibility, incorrect setup, or user error. Coverage and performance variations that occur due to mobile network conditions do not qualify for refunds.
Where a verified technical fault is directly attributable to fiGO or its network partners, we may, at our discretion and subject to applicable law, provide a replacement, credit, or refund.
fiGO operates a loyalty program that may include promotional rewards, referral incentives, and fiGO Coins. fiGO Coins are virtual loyalty units issued as part of promotional or purchase-based activities and do not represent currency, electronic money, or any form of financial asset.
fiGO Coins have no cash value outside the fiGO platform but may be converted into in-app credit for the purchase of eligible Data Plans. A minimum of 100 fiGO Coins is required for conversion, and conversion rules, eligibility, and rates may be modified or withdrawn at any time at our sole discretion.
We reserve the right to adjust, revoke, or cancel fiGO Coins where we detect fraud, abuse, technical errors, or violations of these Terms.
fiGO may provide referral rewards where existing users invite new users who complete qualifying actions such as registration or purchase. Referral rewards are only granted for genuine and compliant referrals.
We may withhold or revoke referral rewards in cases of suspected fraud, self-referrals, automated activity, or misuse of the referral system. The structure and availability of referral rewards may be changed or discontinued at any time.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not resell, redistribute, reverse engineer, interfere with, or disrupt the Services or network systems in any way.
We reserve the right to determine, based on technical and behavioural indicators, whether usage is abusive or inconsistent with normal consumer use.
We may monitor use of the Services for security, fraud prevention, compliance, and operational purposes. This may include automated systems analysing usage patterns and device or network signals.
Where necessary, we may restrict, suspend, or terminate access to protect users, systems, or network partners, and we may share relevant information with authorities where required by law.
We may suspend or terminate access to the Services at any time where we reasonably believe that a user has violated these Terms, engaged in fraudulent or unlawful activity, or poses a risk to the integrity of the Services or network.
All intellectual property rights in the Services remain the exclusive property of fiGO or its licensors. No ownership rights are transferred to users, and all rights not expressly granted are reserved.
The Services are provided on an “as is” and “as available” basis without warranties of any kind. We do not guarantee uninterrupted service, network performance, coverage accuracy, or error-free operation.
To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages, including loss of data, loss of profits, or business interruption. Our total liability shall in all cases be limited to the amount paid for the specific Data Plan giving rise to the claim.
We are not responsible for service failures caused by third-party network operators, force majeure events, or circumstances beyond our reasonable control.
The Services may include links or integrations to third-party services. We are not responsible for their content, availability, or practices, and your use of such services is at your own risk.
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Further details are provided in our Privacy Policy.
Where applicable, consumers may access alternative dispute resolution mechanisms in Belgium or the European Union. We are not obliged to participate unless required by law.
These Terms are governed by the laws of Belgium. Any disputes shall be subject to the exclusive jurisdiction of the courts of Brussels, without prejudice to mandatory consumer protection rights.
We may update these Terms from time to time to reflect legal, regulatory, or operational changes. Where changes materially affect your rights, we will provide reasonable notice. Continued use of the Services after such updates constitutes acceptance of the revised Terms.
For questions or support, contact us via:
Email: support@hellofigo.com
Website: https://hellofigo.com
WhatsApp, available through the Website or App
By using the Services, you confirm that you have read, understood, and agreed to these Terms of Service.
eSIM Compatible Devices
No devices found matching your search.
